Got a burning question? Chances are, we've been asked before! Browse our most frequently asked questions below...
How do you select your stockists?
We celebrate hand-crafted, limited edition products so we’re always on the hunt for boutique - ideally bricks and mortar - stores that operate with excellence and take pride in visual merchandising, customer service and community. If this sounds like you, send us a line at email@example.com - we’d love to hear from you.
What can I expect to see from Sage x Clare?
We’re obsessed with colour, pattern and texture! Our pieces are handcrafted in small quantities and are usually limited-edition, making them particularly special and sought after. We love the nuances of handmade and celebrate the uniqueness of each piece.
We also pride ourselves on being a friendly, professional and approachable team - see our ‘standards’ document on what you can expect from us and what we’d love to see from you.
How do your wholesale and trade pricing tiers work?
Trade pricing: 30% discount on RRP
Wholesale pricing: 50% discount on RRP
All pricing displayed on the website is automatically updated to reflect your individual pricing tier - just make sure you’re logged in!
Why do Greenhouse Interiors no longer manage my account?
We loved having Greenhouse Interiors act as our wholesale agent for many years and they’re going to be sorely missed. Greenhouse Interiors now only represent artists and, as such, we now manage our wholesale and trade customers in-house. We’re both nervous and excited about this change so please bear with us during this transition!
Do you have a Minimum Order Quantity (MOQ)?
Our MOQ of $1000 is seasonally-based and resets with each new collection (bi-annually). A subsequent quarterly spend of $1000 is required thereafter and this can be done in one order or across top-up orders throughout the season with no minimum spend required per order.
This ensures your store maintains its postcode exclusivity (if applicable) and you remain an active stockist to refer our customers to.
Please note our MOQ is only based on $ value, not product quantity.
How does postcode exclusivity work?
We offer postcode exclusivity across the Sage x Clare collection, as long as our minimum order requirements are met each season (see above). We value your long-term business and want to see you become a destination store for Sage x Clare within your community.
Our PLAY range does not cater to postcode exclusivity and this collection will be available to all stockists across all locations, regardless of their proximity to one another. This is to ensure we can continue to offer this collection at a more affordable price point.
What is the difference between Sage x Clare and PLAY?
Our Sage x Clare brand covers our core collection, which is known for its embellishments, artisanal nature and comes with all the bells and whistles you’d expect from a premium quality range.
PLAY is a sister-line to Sage x Clare and boasts a colourful, pared back and energetic array of homewares at affordable prices. We believe good design should be available to many and PLAY is a more accessible offering that suits many stockists and customers alike.
Do you drop ship directly to store customers/clients?
For our wholesale customers we do not offer a drop ship model and will ship directly to your operating business address, unless mitigating circumstances are present.
For our trade customers, we prefer to ship directly to you rather than your client but understand this is not always practical. Please advise us clearly at the time of placing your order if the shipping address is different to your billing address.
How often do you release a collection?
We release two main collections per year (usually in February and August), as well as two mid-season capsule collections. We also regularly offer one-off products to coincide with major calendar dates (i.e. Mother’s Day, Easter and Christmas) and collaborative products with likeminded brands. Most of our products are limited edition so once they’re gone, they’re gone!
Do I get to see a preview of the collection before being released to the public?
Of course! We love giving our wholesale and trade clients a preview of our collection so you can a) get very excited, and b) get your orders in before the public.
During this ‘preview’ time, any details and imagery relating to the collection (even iPhone snaps you take) will be on embargo until the retail launch date and time, which will be clearly communicated by us. This means, we ask you to respect our retail launch timelines and not share our collection prematurely, ensuring a smooth and exciting launch for all.
How are your products packaged?
All our products come with branded sew labels and swing tags. Our bedlinen comes with matching drawstring bags and easy-to-see size labels. All our cushion covers come with high-quality feather inserts included. Certain promotional holiday items (i.e. our Christmas bath mats) often include additional packaging, such as a gift tag and embellished fabric bag.
On request, our Sage x Clare products (excluding PLAY) can also come with hand printed, muslin drawstring bags included.
Can I see a look book and price list?
We put a lot of effort into our look books and price lists so we’d love you to check them out! Head to our ‘Seasons’ page to download.
What resources do you provide to stockists?
We want nothing more than to make stocking and, more importantly, selling our brand as easy as can be. As such, we go to great lengths to ensure our lifestyle and product imagery is top-notch and accurate so you can easily share with your social media community and online store (if applicable). Each product also includes a generous, well-versed description.
Please note our copyright terms regarding usage. Please get in touch for access to these assets.
We also love sharing your business across our popular social media channels (provided imagery is up to scratch) and will happily promote your store on an ad hoc basis. Send us your pics via firstname.lastname@example.org or tag us on Instagram @sageandclare!
In addition to the above, we maintain a regularly updated ‘Journal’. This provides insights into our inspirations, behind the scenes, design process and relevant updates. This gives you, and therefore your customers, an idea of who we are, what’s happening and how we work.
Do you run promotions or sales?
Just like you, we do run irregular promotions or sales on our retail website, usually coinciding with common sale periods, such as end-of-season or Boxing Day. Most of these sales are for a limited time and products are only permanently reduced once they’re last season and subsequently been on the market for an extended period of time.
We also hold warehouse sales from our Bayswater HQ 2-3 times per year, giving us the opportunity to sell samples, seconds and floor stock, which in no way competes with our regular inventory.
These sales are timed carefully to illustrate our care and respect for you and your business and we will do our best to communicate upcoming promotions/sales to you prior to their commencement. It’s important when ordering, however, to note the collection you’re ordering from and the time of year it is - i.e if it is last season product then this may be reduced temporarily or permanently in the near future. We’d be happy to assist if you need additional guidance here!
Please note, retail promotions or sales do not extend to our trade/wholesale customers.