Shipping + Returns
Our warehouse dream team will pack and send your order. Want to know more about our shipping and return process? Read on my friend!
Where do we ship?
Pretty much everywhere! Provided you’ve got a reliable postal system and non-corrupt customs officials (no really, it’s a thing in some countries!), then our pieces will find you wherever you are.
How much does shipping cost?
We’ll do our best to find competitive shipping rates and this will be confirmed at the time of invoicing and added to your total invoice amount. If changes occur to how you wish to receive your order, for instance a partial shipment is requested, then additional shipping charges may apply.
For international orders, you may wish to organise your own shipping. We can assist you with our export and import agent contact but will not be involved beyond that point.
Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
When will you ship my order?
Fulfilment of in-stock orders will normally occur within 3-5 business days. During sale periods or new collection arrivals, please expect it to take up to 10 business days for your order to be packed and fulfilled.
Fulfilment of out-of-stock items will depend on our production timelines and Sage x Clare will inform the purchaser of the approximate expected date that these items will be ready at the time of placing the order.
How will my order be shipped?
We use Australia Post and StarTrack as our preferred shipping partners. Occasionally, for larger items or rural locations, we use Fastway or Couriers Please.
How will I know when my order has been shipped?
Once your order has been shipped, you’ll receive a shipping confirmation email to notify you that it’s on its way as well as a tracking number so you can keep tabs on where it’s at.
What happens if my order is delayed?
As your first port of call, please contact the relevant shipping company and quote your tracking number, as advised in your shipping confirmation email. Most commonly, they are best placed to assist you with locating your shipment and advising when it will be delivered.
If there are additional complications or they’re not able to assist you further, please contact us via email@example.com and we’ll happily assist.
What happens if my order is damaged in transit?
Unfortunately accidents do happen. All of our products are carefully packaged to prevent breakage in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us within 48 hours of the arrival of your package for instructions.
Sage and Clare is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.
What is your exchange or return policy?
All trade and wholesale orders are final sale so please choose carefully.
What if my item is faulty?
If you believe your item is faulty, you must contact us as soon as possible describing the fault. We will endeavour to offer a repair, exchange or refund if we deem the item to be faulty. Photos may be requested to assist with understanding the fault described. Alternatively, If we require the goods be returned for inspection, this must be done within 10 days of contacting us.
Sage x Clare’s liability for defective goods and loss caused by defective goods is limited to a refund of the purchase price or the replacement of the faulty materials.
The warranty only applies within the Commonwealth of Australia and to the original purchaser to whom the goods were first sold and excludes second hand and used goods. Sage x Clare will not accept the return of goods unless prior written authorization has been obtained from Sage x Clare.